Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, uninstalled, unwashed, and unaltered, with all tags, seals, and original packaging intact. You must also provide your receipt or proof of purchase.

Hair extensions, wigs, closures, frontals, ponytails, and related products cannot be returned if they have been worn, installed, brushed excessively, washed, cut, colored, bleached, chemically treated, styled, or otherwise altered. Lace must remain uncut and unaltered.

For hygiene reasons, lashes, hair-care products, and personal-care items cannot be returned after their packaging or protective seal has been opened.

STARTING A RETURN

To request a return, contact us at taylorjadehair@outlook.com before sending the product anywhere. If your return is approved, we will provide the authorized return address and return instructions.

Do not send returns to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error by Taylor Jade or our fulfillment partner.

We recommend using a trackable shipping method and retaining your shipping receipt. Taylor Jade is not responsible for return packages lost or damaged in transit. Original shipping charges are nonrefundable unless the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at taylorjadehair@outlook.com with your order number and clear photographs of the product and packaging. We will review the issue and provide instructions for resolving it.

EXCEPTIONS AND NONRETURNABLE ITEMS

We cannot accept returns for:

• Products that have been worn, installed, washed, cut, colored, bleached, chemically treated, styled, or altered
• Hair products with cut or altered lace
• Opened lashes, hair-care products, or personal-care items
• Custom, personalized, or special-order products
• Items explicitly marked Final Sale
• Gift cards

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

EXCHANGES

We do not process direct exchanges. The fastest way to receive a different item is to return the original eligible item and place a separate order after the return has been approved.

REFUNDS

We will notify you after the authorized return has been received and inspected. If approved, the refund will be issued automatically to the original payment method within 10 business days.

Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at taylorjadehair@outlook.com.