Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
During launches, promotions, or periods of unusually high order volume, processing may require additional time. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING DESTINATIONS
Taylor Jade currently ships only within the United States. We do not offer international shipping at this time.
SHIPPING RATES
Shipping charges are displayed at checkout before payment is completed. Customers are responsible for the shipping charge selected during checkout unless a free-shipping promotion is expressly offered.
ESTIMATED DELIVERY
Standard delivery generally takes 4–6 business days after the order has been processed and shipped. Most orders are expected to arrive approximately 5–8 business days after purchase.
Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, high order volume, address issues, and other circumstances outside our control may affect delivery time.
FULFILLMENT
Orders are fulfilled by our third-party fulfillment partner and generally ship from Atlanta, Georgia. Items within the same order may occasionally arrive separately.
TRACKING INFORMATION
When your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
ADDRESS CHANGES
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately at taylorjadehair@outlook.com if an address correction is needed.
We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
LOST, DELAYED, OR MISSING PACKAGES
If tracking shows that your package is delayed, contact the shipping carrier first for the most current information. You may also contact us at taylorjadehair@outlook.com, and we will assist where possible.
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, the delivery location, and the carrier. Taylor Jade is not responsible for packages stolen or misplaced after confirmed delivery, but we will assist customers with available carrier information.
DAMAGED OR INCORRECT ORDERS
Inspect your order when it arrives. If the package or product is damaged, defective, or incorrect, contact us promptly at taylorjadehair@outlook.com with your order number and clear photographs of the product and packaging.
OUT-OF-STOCK ITEMS
Although inventory is regularly updated, an item may occasionally become unavailable after an order is placed. If this occurs, we will contact you with available options, which may include waiting for restock, selecting another item, or receiving a refund for the unavailable item.
CONTACT
For questions concerning shipping or delivery, contact us at taylorjadehair@outlook.com.